💬 Frequently Asked Questions (FAQ)
Q1: Where are Viravol products shipped from?
We work with trusted global suppliers and warehouses to provide fast, reliable delivery worldwide. Depending on your location, your order may be shipped regionally or directly from our supplier network.
Q2: How long does delivery take?
Processing typically takes 1–3 business days. Standard shipping usually arrives in 7–20 business days, depending on your region. Tracking info will be provided once shipped.
Q3: How can I track my order?
After shipping, you’ll receive a tracking link via email. You can monitor your package in real-time from dispatch to delivery.
Q4: What payment methods are accepted?
We accept major credit/debit cards, PayPal, and secure regional payment gateways depending on your country.
Q5: What if my item arrives damaged?
We inspect and carefully package all products. If your order is damaged during shipping, contact our support team within 48 hours with photos. We will promptly replace or refund your item.
Q6: Can I return or exchange my order?
Yes — returns and exchanges are available within 14 days of delivery. Items must be unused and in original packaging.
Q7: Do you ship internationally?
Absolutely. Viravol delivers worldwide using trusted shipping partners.
Q8: Are your products eco-friendly?
Many of our products are made with sustainable materials, and our packaging is designed to minimize environmental impact.
Q9: How do I contact Viravol support?
Reach out anytime via email or our website contact form. We respond within 24 hours.
Q10: Do you offer styling tips or décor advice?
Yes! Our blog and social media provide ideas for using Viravol products to elevate your home interior.